FAQ

 

THERE ARE SOME QUESTIONS WHICH WE’RE OFTEN ASKED.

Shipping to the UK and USA is free. Shipping to many European countries is …. We can ship worldwide. Please contact us for a quote.
We aim to process orders within 24 hours of payment. You will receive a confirmation from Amazon (our fulfilment partner) when your order is shipped. Typically you should receive your order within 2-3 days. If you need a bag very urgently please get in touch and we’ll be happy to do what we can.
If you are in UK / EU or USA you will not have to pay any customs fees. Other countries may be subject to customs and duties, depending on the exact country.
Please send us a message. We’ll be happy to give you a discount on shipping if you purchase multiple items.
We have stock in the UK and USA. Our delivery partner is Amazon, so your order will be be delivered by an Amazon-approved courier. You will receive notifications from Amazon regarding your delivery.
We do have an affiliate scheme offering attractive commision to our travel buddies. Contact us to sign up as an affiliate.
We’re confident that you’ll love our products. If you are unhappy with your purchase we’ll provide a refund if you return the product to us in unused condition within 30 days. You will be responsible for the return postage cost. Please contact us if you think your product has a manufacturing defect.
The Arcido Bag is the product that launched Arcido. Made from waterproof canvas, it’s fully padded and features a removable laptop harness as well as hideaway straps. It ships with an airport security-compliant washbag and documents holder.Faroe is our follow-up product, and whilst roughly the same size, has less padding and is lighter weight. The laptop compartment is adjustable but not removable. We’ve used a grey Kodra fabric which is really durable and lightweight.
Yes, we sell the washbag and documents holder separately. Please contact us if you would like to purchase these.

 

IF YOU CAN’T FIND THE ANSWER TO YOUR QUESTION PLEASE CONTACT US.