FREQUENTLY ASKED QUESTIONS

Shipping to the UK and USA is free. Shipping to the EU varies between £10 and £20 depending on the country. We also ship worldwide. The cost of this is calculated at checkout. If you can't find shipping information to your country, please contact us for a quote.

We aim to process orders within 24 hours of payment. You will receive a confirmation from Amazon (our fulfilment partner) when your order is shipped. Typically you should receive your order within 2-3 days. If you need a bag very urgently please get in touch and we’ll be happy to do what we can.

If you are in UK / EU or USA you will not have to pay any customs fees. Other countries may be subject to customs and duties, depending on the exact country.

Please send us a message. We’ll be happy to give you a discount on shipping if you purchase multiple items.

We have stock in the UK and USA. Our delivery partner is Amazon, so your order will be be delivered by an Amazon-approved courier. You will receive notifications from Amazon regarding your delivery.

We do have an affiliate scheme offering attractive commission to our travel buddies. Contact us to sign up as an affiliate.

We’re confident that you’ll love our products. If you are unhappy with your purchase we’ll provide a refund if you return the product to us in unused condition within 30 days. You will be responsible for the return postage cost. Please contact us if you think your product has a manufacturing defect.

Yes, we sell the wash-bag and documents holder separately. Please contact us if you would like to purchase these.